Aloha Agency Hub Privacy Policy

The Aloha Agency Hub is operated by The Barr Agency. If you have questions about this policy, or want to exercise any of the rights described below, contact us at betsy@thebarragency.com.

Agents may choose to connect their own Google account so the Hub can work with their calendar. When an agent connects, they grant the Hub read access to their calendars' busy times (the Google scope calendar.readonly) and permission to create and update appointment events (the Google scope calendar.events), along with their Google email address and basic profile information so the Hub can identify which account the connection belongs to.

We use that information only to show an agent's availability on Hub booking pages and to add booked appointments to the calendar the agent has chosen. We do not sell it, we do not use it for advertising, and we do not share it except as needed to provide the service.

Aloha Agency Hub's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

An agent can disconnect their Google account at any time from Profile Settings. Disconnecting deletes the stored calendar data and the connection credentials we hold.

The Hub stores the lead and contact information agents enter or import into the CRM — names, phone numbers, email addresses, locations, appointment details, notes, and the outcomes of calls and meetings. This is used to run the agency's booking, follow-up, and production-tracking workflows, and is visible to the agent assigned to the lead and to agency managers and closers.

Emails and text messages sent to or from leads through the Hub are recorded on the lead's conversation history so the assigned agent can see the thread. Reply addresses are unique per contact so replies route back to the right conversation. People who contact us can opt out of further text messages, and we honor do-not-contact and do-not-email flags.

We keep CRM records for as long as needed to run the agency's business and to meet licensing and commission obligations. Agents can disconnect integrations or remove their own data at any time from Profile Settings, and anyone can ask us to delete or correct their information by emailing the address above.

If we change this policy we will update the date at the top of this page. Material changes to how Google-connected data is used will be communicated to agents directly.